Kathy Sisk Enterprises Tele-Success™
2000 Products and
Information Services
"When your Success is on the Line...Train with the Best!"
_____________________________________________________
"Building Blocks to a Successful Call
Center"
Published by 12
Step Productions
"Building Blocks to a Successful Call Center" is a complete
handbook on how to set up and manage a profitable inbound
and outbound call
center for this millennium. Whether you
are starting from the ground up or
reengineering your
existing operation, you will find solutions throughout the 20
chapters- 500 plus pages of this book. Each chapter is
packed
full of information that will show you "Who, What ,
When,
Where, Why, and How" in selecting hardware, software, CTI,
and ergonomic vendors. If you need to develop a budget,
then read
the chapter on "Setting Up An Effective Call Center
for both Inbound and Outbound Applications". Just look at the
(Softbound)
broad
range of information you'll have right at your fingertips:
Industry
Overview
Selecting
your mailing and prospecting form a human resource prospective
What the law says
Increase
your agent's motivation through your compensation plan
How to attract,
Interview, and select your staff (from Telemarketers and Customer
Service agents to Floor Supervisors and Call Center
Managers
The Managers Template (Train the Trainer)
How to
effectively deliver your presentation without sounding canned
12 Steps to
Successful Telemarketing and Inside Sales
12 Steps to
Successful Customer Service
Interpreting,
Narrowing Down, and Overcoming Objections
Scripts for the Inbound and Outbound Professional
How to get
through the gate keeper. Common objections and answers.
The credit and Collection Process.
How to defuse
Irate customers and much, much more...
Only $69.95 ea. /Not
Available until Summer '2000
__________________________________________________________________
"Objections
Overruled"
By Kathy Sisk
"Objections Overruled" offers
the novice, as well as more
experienced agent proven methods that are customer service
oriented that help
interpret, narrow down and overcome
objections for both Inbound and Outbound agents. You will
first learn, when receiving an objection, where you stand with
your prospect or customer. Once you understand where you
stand with them, the
next step is to interpret what their objection
really means.
Often times people say: "I’m not interested" but, in fact, the
objection could be a money or a timing issue. The "I'm not
(Softbound)
interested" is usually a smoke screen to cover the real issue
behind their objection. Once you know how to interpret your prospect or customer’s
objections, you can then begin to use one of the six techniques, or a
combination thereof, provided in this book, to overcome them more effectively. You will be given step-by-
step processes that will help you to overcome any
objection thrown your way, thus
giving you the confidence of making an effort to
do so. These are proven techniques that have increased agent’s conversion
ratios by 20%, 50%, 80% and higher. It can do the
same for you!
Only $34.95 ea. Not
Available until Summer '2000
________________________________________________________________________________
We accept Checks or Money Order, Visa,
MasterCard, and American Express
Make checks payable to:
Kathy Sisk Enterprises
P.O. Box 1754
Clovis, CA. 93613
Contact us at:
1-800-477-1278 E-Mail us at: products@kathysiskenterprises
.com
Thank You for Your Order. We Appreciate Your Business!
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