"12 Steps to Successful Customer Service"
    This dynamic training concept is designed to establish and build 
     relationships when handling inbound calls and customer 
     servicing. Whether you are handling inquiries, catalogue orders,
     customer servicing, taking calls from direct television response,
     infomercials or direct mail, handling credit card collections or
     providing technical support, this 12 step platform will make it
     easier for you to get through the process. No other training 
     program gives you a step-by- step method for handling inbound
activities or customer servicing. You will learn what to say, when to say it, and how to say
it, giving you greater confidence and control over your callers. You will also learn proper 
voice inflection, words that create interest, and words that are negative or irritating to your
customer. This training program gives you and your staff everything you need to know to 
better service your existing customers so that you  can turn inquiries into truly satisfied
customers.


      Only $79.95 ea.


_________________________________________________________________________________


  "12 Steps to Successful Telemarketing for
   the Telemarketing" For the Telemarketing/
     Inside Sales Professional
    This powerful training concept is designed to establish and build
     relationships when prospecting. Whether you are cold calling, 
     reviving lost accounts, or upselling your existing customer base,
     this 12 Step platform will make it easier for you to get through 
     the process. No other training program gives you a step-by-step
      method when making outbound calls. You will learn what to say,
      when to say it, and how to say it, giving you greater confidence 
      and control over your presentation. You will also learn proper 
      voice inflection, words that create interest, and words that are 
      negative or irritating to your prospect. This training program
      gives you everything you need to know when teaching you and 
      your staff how to conduct a market research, generate quality
      appointments, and effectively sell your products and services.



    Only $89.95 ea.



__________________________________________________________________________________


  "Successful Telemarketing Training 
  Manuals Package"
  This explosive package gives you the edge in three of 
   today's most demanding telemarketing arenas. We 
   have combined the Telemarketing Training Manual, 
   Customer Service Manual, and Script Book for both
inbound and outbound applications in this package. We are confident that once you have 
applied these programs to your current Inbound and Outbound campaigns you will notice
a dramatic increase in your service agents confidence, closing ratios, and increased bottom line. Order your Training package today!

           Only $199.00 pkg.

 

_______________________________________________________________________________

                                                          
We accept Checks or Money Order, Visa, MasterCard, and American Express

Make checks payable to: Kathy Sisk Enterprises
                                     P.O. Box 1754
                                     Clovis, CA. 93613 

Contact us at: 1-800-477-1278  E-Mail us at: products@kathysiskenterprises .com

Thank You for Your Order. We Appreciate Your Business!

"click here" to return to top of this page to select other topics or press home button to return to home page.