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Kathy
Sisk Enterprises Tele-Success™ Products and Information Services
"When
Your Success Is On The Line...Train With The Best!"
"Building
Blocks to a Successful Call Center"
Published
by 12 Step Productions
"Building Blocks To A Successful Call Center" formerly
known and published by McGraw-Hill and authored by Kathy Sisk, “Successful
Telemarketing” (the complete handbook for setting up and managing a successful
call center operation.)
This
book offers
insightful ideas on how to set up and manage a profitable inbound and
outbound call center for today’s highly competitive market. Whether you are
starting from the ground up or reengineering your existing operation, you
will find solutions throughout the 20 chapters- 500 plus pages of this
book. Each chapter is packed full
of information that will show you "Who, What , When, Where, Why, and
How" in selecting hardware, software, CTI, and ergonomic vendors. If
you need to develop a budget, then read the chapter on "Setting
Up An Effective Call Center for both Inbound and Outbound
Applications".
Just
look at the broad range of information you'll have right at your fingertips:
Industry Overview
Selecting your mailing and prospecting lists from a human resource
prospective
What the law says about Telemarketing
Increase your agent's motivation through your compensation plan
How to attract, Interview, and select your staff (from
Telemarketers and Customer Service Agents to Floor Supervisors and Call
Center Managers
The Managers Template (Train the Trainer)
How to effectively deliver your presentation without sounding like
a robot
12 Steps to Successful Telemarketing and Inside Sales
12 Steps to Successful Customer Service
Interpreting, Narrowing Down, and Overcoming Objections
Scripts for the Inbound and Outbound Professional
How to get through the “Gate Keeper”.
Common Objections and Answers
The Credit and Collection Process
How to Defuse Irate Customers
And much, much more...
"Objections Overruled"
By Kathy Sisk
"Objections Overruled"
offers the novice, as well as more experienced agent proven methods that
are customer service oriented that help interpret, narrow down and
overcome objections for both Inbound and Outbound agents. You will first
learn, when receiving an objection, where you stand with your prospect or
customer. Once you understand where you stand with them, the next step is
to interpret what their objection really means.
Often
people say: "I’m not interested" but, in fact, the objection
could be a money or a timing issue. Their
"I'm not interested" is usually a smoke screen to cover the real issue
behind their objection. Once you know how to interpret your prospect or
customer’s objections, you can then begin to use one of the six
techniques, or a combination of, provided in this book, to overcome them more
effectively.
You
will be given step-by-step processes that will help you to overcome any
objection thrown your way, thus giving you the confidence of making an
effort to do so. These are proven techniques that have increased agent’s
conversion ratios by 20%, 50%, 80% and higher. It can do the same for
you!
Only $34.95 ea.
We
accept Checks, Money Order, Visa, MasterCard, and American Express
Make checks
payable to:
12
Step Productions
P.O. Box 1754
Clovis, CA. 93613
12
Step Productions is the product fulfillment division of Kathy Sisk Enterprises
Inc.
Contact
us at:
1-800-477-1278/559-323-1472
E-Mail
us at:
products@kathysiskenterprises.com
Thank
You for Your Order
We Appreciate Your Business!
